Legal

Privacy Policy

Introduction

This privacy policy explains in detail the types of personal data Daniel Twist collect about you when you interact with Daniel Twist. It also explains how Daniel will store and handle that data and keep it safe.

Please read this privacy policy carefully.

By accessing or browsing this website, you confirm that you have read, understood and agree to this privacy policy in its entirety.

Daniel Twist

The postal address is Daniel Twist, Blackpool Enterprise Centre, 291 – 305 Lytham Road, Blackpool, FY4 1EW.

Explaining the legal bases Daniel Twist relies on

The law on data protection, based on the General Data Protection Regulation and formerly the Data Protection Act, sets out a number of different reasons for which a company may collect and process your personal data, including

Consent:

In specific situations, Daniel can collect and process your data with your consent. This may be when you have ticked a box to receive regular communications from Daniel Twist in a paper or electronic document or on the website

When collecting your personal data, Daniel will always make clear to you which data is necessary in connection with a particular service.

Contractual obligations:

In certain circumstances, Daniel will need your personal data to comply with his contractual obligations.

If you have made a booking inquiry, then we will need your contact details for example.

When does Daniel collect personal data

When you visit the website

When you engage with Daniel Twist on social media

When you contact Daniel Twist by any means to make enquiries

When you comment on or review Daniel Twist

What sort of personal data does Daniel collect

Personal information including name, contact details and home address

Details of your interactions with Daniel Twist such as with the website, email and social media

Copies of documents you provide Daniel Twist or signed contracts

Payment information

Your comments and reviews

Your social media username, if you interact with Daniel Twist through those channels, to help Daniel Twist respond to your comments, questions or feedback.

How Daniel will use your personal data and why

Of course, you are free to opt out of hearing from Daniel Twist by any of these channels at any time.

To send you relevant, personalised communications by post or email in relation to updates, offers and services.

To perform any contract, we’ve agreed with you. If we don’t collect your personal data during this process, we won’t be able to provide the required services and comply with Daniel’s legal obligations.

To respond to your queries or complaints

Handling the information, you sent enables Daniel Twist to respond. We may also keep a record of these to inform any future communication with Daniel Twist and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

To protect Daniel’s business from fraud and other illegal activities. We’ll do all of this as part of Daniel’s legitimate interest.

Service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with Daniel’s legal obligations.

To send you survey and feedback requests to help improve Daniel’s service

How Daniel protects Your Personal Data

We know how much data security matters to all Daniel’s clients. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Daniel’s computers and mobile devices are all password protected.

Daniel regularly monitor he’s systems for possible vulnerabilities and constantly review he’s security

How long will Daniel keep your personal data

Whenever Daniel collects or processes your personal data, he’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Her Majesty’s Revenue and Customs (HMRC) requires Daniel Twist to keep records of contracts, payments and invoices for 7 years. Daniel will therefore normally hold information of any contracts for this long.

Who does Daniel share your personal data with

Anyone required to do so by law such as the police.

Should that be necessary

Daniel provides only the information they need to perform their specific services.

Daniel may only use your data for the exact purposes he specifies in the contract with them.

Daniel works closely with them to ensure that your privacy is respected and protected at all times

Where your personal data may be processed

Your data may be processed anywhere in the world including while using website features such as Google Fonts.

The website is hosted in the United Kingdom

You have the right to request

Access to the personal data Daniel holds about you, free of charge in most cases.

The correction of your personal data when incorrect, out of date or incomplete.

The right to deletion, for example when you withdraw consent, or object and Daniel has no legitimate overriding interest, or once the purpose for which Daniel hold the data has come to an end (such as the end of a warranty).

That Daniel stops using your personal data for direct marketing (either through specific channels, or all channels).

That Daniel stops any consent-based processing of your personal data after you withdraw that consent

You have the right to request a copy of any information about you that Daniel holds at any time, and also to have that information corrected if it is inaccurate.

To ask for your information, please contact Daniel Twist. If he decides not to action your request he will explain to you the reasons for his refusal

Your right to withdraw consent

Whenever you have given Daniel Twist your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where Daniel relies on he’s legitimate interest.

In cases where Daniel is processing your personal data on the basis of Daniel’s legitimate interest, you can ask Daniel Twist to stop for reasons connected to your individual situation. Daniel must then do so unless he believe has has a legitimate overriding reason to continue processing your personal data

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. Daniel must always comply with your request

Contacting The Regulator

If you feel that your data has not been handled correctly, or you are unhappy with Daniel’s response to any requests you have made to Daniel Twist regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns

If you live outside the UK

By using the website and services or providing your personal data to Daniel Twist, you expressly consent to the processing of your personal data by Daniel or on behalf of. Of course, you still have the right to ask Daniel not to process your data in certain ways, and if you do so, Daniel will respect your wishes

Sometimes Daniel will need to transfer your personal data between countries to enable Daniel Twist to supply the goods or services you’ve requested. In the ordinary course of business, Daniel may transfer your personal data from your country of residence to Daniel’s and to third parties located in other countries.

By dealing with Daniel Twist, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for Daniel’s ordinary business purposes. This may occur because Daniel’s information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the United States

Daniel will ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. Daniel will also make sure he’ll adequately protect the confidentiality and privacy of your personal data

Cookie Policy

This website uses cookies to collect information about you.

Cookies are small data files which are placed on your computer by this website, and which collect certain personal data about you. This enables Daniel Twist to tailor his service offering (including the website) to provide you with products and services which are more relevant to your individual tastes.

However, you may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of the Services. As each website browser is different, please visit your browser’s Help” menu to learn how to change your cookie preference.